SonicWALL Network Router SSL VPN 5.0 Manuale Utente Scaricare il pdf (Pagina 83)

Using Virtual Assist

SonicWALL SSL VPN 5.0 User Guide

Launching a Virtual Assist Technician Session

To launch a Virtual Assist technician session to remotely assist customers, perform the

following steps.

Step 1 Launch Virtual Assist and select the Technician Mode.

Step 2 In the Server pulldown menu, select the IP address or domain name of the SonicWALL SSL-

VPN appliance.

Step 3 Enter the Username and Password for the technician account on the appliance.

Step 4 Click Login.The Select Domain window displays.

Step 5 Select the Domain that the username is configured for and click OK.

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SonicWALL SSL VPN 5.0 1
User’s Guide 1
Table of Contents 3
Using This Guide 5
SonicWALL Technical Support 6
Quick Access Work Sheet 7
Guide Conventions 8
Virtual Office Overview 9
Browser Requirements 10
Windows operating system 11
Certificates 15
Using Virtual Office Features 17
User Prerequisites 18
User Configuration Tasks 18
Creating a New PIN 19
Using One-Time Passwords 21
Using NetExtender 23
Click the NetExtender button 31
Configuring Proxy Settings 38
Step 4 Click Apply 40
Viewing the NetExtender Log 42
Disconnecting NetExtender 44
Upgrading NetExtender 44
Changing Passwords 44
Authentication Methods 44
Displaying Route Information 46
Using NetExtender on MacOS 50
• One-time passwords 59
• Two-factor authentication 59
• HTTP/HTTPS proxy 59
• Connection profiles 59
Connecting to NetExtender 63
Changing Your Password 75
Related Documents 76
Using Virtual Assist 77
Inviting Customers by Email 85
Assisting Customers 85
Step 1 Launch Virtual Assist 94
Setting up Bookmarks 98
Using File Shares 100
Configuration Examples 103
Moving Files and Folders 105
Using HTML-Based File Shares 111
Table 2 File Share Controls 113
Managing Bookmarks 114
Adding Bookmarks 115
Editing Bookmarks 120
Using Bookmarks 121
Using VNC Bookmarks 123
Authentication window 124
Table 3 VNC Options 125
Using FTP Bookmarks 126
Downloading Files 127
Uploading Files 128
Using Telnet Bookmarks 129
Using SSHv1 Bookmarks 130
Using SSHv2 Bookmarks 131
Using File Share Bookmarks 133
Using Citrix Bookmarks 133
Java Citrix Bookmark 136
Step 7 Click OK 140
Trademarks 141
Limited Warranty 141
T +1 408.745.9600 143
SonicWALL, Inc 143
2001 Logic Drive 143

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