SonicWALL Network Router SSL VPN 5.0 Manuale Utente Scaricare il pdf (Pagina 87)

Using Virtual Assist

SonicWALL SSL VPN 5.0 User Guide

Using the Virtual Assist Taskbar and Tab Controls

The Technician’s view of Virtual Assist includes a Taskbar with a number of options.

• Invite - Displays the Email Invite pane.

• Chat - Displays the chat window to communicate with the customer.

• Service - Displays the service queue of customers awaiting service.

• Logging - Displays the log window.

• Viewer - Displays or hide the entire Virtual Assist window.

• Options - Displays Connection Profile and Connection Settings options.

• Expand - Displays the Email Invite, Service, Logging, and Chat panes.

• About - Displays the version information for the Virtual Assist client.

Note Clicking the _ button in the bottom right corner of the Taskbar will minimize the view so only

the titles of the buttons are displayed, and not the icons. Clicking the x button in the top right

of the corner will close Virtual Assist.

You can also display additional shortcuts and controls by selecting View > Tab Controls for

Current Customer.

The following options appear at the top of the Virtual Assist window.

• Full Screen - Expands the Virtual Assist window to the technicans entire monitor.

• Auto Scaling - Fits the customer’s screen to the Virtual Assist window.

• Zoom - Customizes the zoom of the customer’s screen.

• True Size - Zooms to the actual size of the customer’s monitor resolution.

• Refresh - Refreshes the customer’s screen.

• File Transfer - Opens the File Transfer utility. See the “Using the Virtual Assist File

Transfer” on page 89 for more information.

• Chat - Opens a chat window with the customer.

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SonicWALL Network Router SSL VPN 5.0 Manuale Utente Pagina 87